FAQ
Are shipping and returns FOC?
You can receive unlimited free shipping and returns on all orders over £75 (UK Only) if you have signed up as a W&B member.
How do your shirts size up?
Our Super Slim fit are as described super slim, so if you're normally a Large in slim fits then size up to Extra Large.
Does our Resilience Range use chemicals to achieve their stain resistant capabilities?
Our Resilience Range uses patented material which is not chemically treated but gains its hypo/lipophobic qualities from its method of woven production.
Where are W&B based?
We are a UK based company, with design, material purchase and manufacturing all occurring within the UK or Europe.
Will you be extending your ranges?
Yes, we have designed an extensive wardrobe and will look to expand our offerings both within our existing ranges and beyond.
When will I receive my money back?
When your return is received by our warehouse, we aim to process it within 7 business days. Depending on your original payment method, it will take 1-3 business days for the refund to reach your bank or credit card account. Please note: during SALE this processing time may take longer than indicated above.
Can I return an order if I no longer have the original box?
Yes, although original packaging is preferred. If this is not
possible please put the items you want to return in sturdy packaging so they will not be damaged.
Can I exchange an item for another size?
Unfortunately, we cannot exchange any articles. The purchase
amount of all the returned items will be reimbursed as soon as our warehouse
has received them. If you wish to “exchange” any articles, please place a new
order.
Will the delivery costs of my returned item(s) be reimbursed?
The delivery costs will only be reimbursed when the Wolf and
Baller returns label is used.